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This research investigated contemporary thinking and §practice in human resources management in the hotel §industry in Taiwan. This industry is of great §economic significance for Taiwan, being an area of §rapid growth specifically targeted by its §government. Previous research regarding this §industry in Taiwan is limited, with this study §providing a significant addition to industry §knowledge. The study recommends a more strategic §approach to human resources management(HRM), §highlighting the vital importance of developing §sound customer service cultures and practices.