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This book constitutes the refereed proceedings of the 7th International Conference on Intelligence and Services in Networks, IS&N 2000, held in Athens, Greece, in February 2000.The 23 revised papers presented were carefully reviewed and selected for inclusion in the book. The papers are organized in sections on electronic commerce, communications efficiency through management and control, architectures for multimedia communications, service creation techniques for software development and deployment, agent-based management, virtual home environments, and integrated and scalable solutions for telecommunications management.